SHIPPING AND RETURNS
Free Shipping! – We offer free ground shipping on all orders over €50 within Germany and other European countries.
Next Day Cut-Off – Most orders placed by 9 PM will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Hurom europe is not responsible for any processing delays beyond our control.
Signature Confirmation –Dahlert reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse daily at 11 PM EST. Please contact us ASAP if you notice an error in your order details. You will be charged an intercept fee if you request an order cancellation after the order has been submitted.
Carrier Shipping Delays – Hurom Europe is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.
Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and E-mail us immediately at email@example.com. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit ASAP. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
Product Defect Claims – If you receive a juicer which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.
You have 14 calendar days from the date of delivery to initiate a return for any opened appliance unit however Products cannot be refund If it is used.
You are entitled to a refund if you change your mind however the product must be not used and round-trip shipping cost 30€ [Initial shipping cost (15€) + return shipping cost (15€)] is to be paid by the customer.
**Accessories are non-refundable.
14-Day Worry-Returns for Unopened Goods – To accommodate Hurom gift givers, you have 14 calendar days from the date of purchase to return any unopened item. Item must be undamaged and sealed in its original shipment packaging. Accessories are non-refundable. **Used products cannot be returned.
Hurom-europe.com Valid Purchases Only – We only accept returns of appliance units purchased directly from www.dahlert.com. Parts & accessories sales are final and ineligible for returns. For Hurom products purchased elsewhere, please contact the original retailer regarding their return policy.
How to Return an Item
Return Authorization – Please contact our Team (firstname.lastname@example.org). Have your original order number on hand so we can retrieve your order details. We will issue you a Return Authorization (RA) number. we do not provide free return policy. customer must cover the delivery cost for returning unwanted goods.
Original Packaging – Item must be returned in its original shipment packaging and include all accessories and documents. Be sure to write your RA number on the label for faster processing.
Damaged Returns – Up to a 30% restocking fee will be assessed if products are damaged or are missing accessories/documents. Returner is responsible for all shipping damages due to improper return packaging.
Cleaning Fee – A 15% cleaning fee will be assessed if products are returned unwashed.
Commercial Restocking Fee- Opened commercial-grade items are subject to a 30% restocking fee.
Unauthorized Returns – Hurom will not accept returns without an RA number and you will be charged the shipping cost of the item back to you. Hurom is not responsible for products that are lost or damaged without following our return process.
Return Approval Process – Once your return is received, our Customer Care Team will inspect the product based on the requirements above and approve the refund.
Processing Refunds – A credit will be applied to your original payment method immediately upon approval. Please contact your payment method provider for any questions about when the credit will be posted to your account. Please note that shipping charges cannot be refunded.
We offer 2 years warranty for water purifier only when purchased from Dahlert.
– Product model number and serial number are required information to request warranty service.
– Have the original or a copy of the sales receipt
(2) Cost of shipping under the warranty
If the product, or one of its parts, qualifies for a service under the warranty, Dahlert will replace or repair the damaged product free of charge. If the claim is made within 1 year from the date of purchase, Dahlert will cover the cost of the shipping. After 1 year or when special shipping requests are needed, the consumer will be responsible for the cost of shipping.